Overview
In the digital age where product commoditisation pervades, customer experience is a great opportunity to differentiate from competitors and grow market share.
Many organisations conduct customer service training but few offer a distinctive customer experience. The reason for this is that all too often the training is focused on generic customer service skills.
Our approach is to start with your brand proposition, expectations of your most profitable target customers, your desired customer experience, and design a powerful customer experience to bring it all to life.
This creates a context for the training so that the behaviours we teach are directly linked to the experience you wish to deliver.
