Call centre experiences are often the butt of modern day jokes, re-routing to India, being put on hold for long periods of time only to be cut off, being passed from department to department and dealing with automated voice messaging. It’s no wonder customers become irate when they actually get through to a human being!
This workshop would be ideal for newly promoted managers, team leaders or supervisors tasked with the day-to-day management of a busy call centre. This workshop will help them motivate the staff to deliver a high-quality response to challenging customers and exceed callers’ service expectations.
By attending this two-day workshop you will develop best practice techniques to motivate your staff and continuously improve performance. You will learn to adopt a more ‘customer focused’ service delivery and gain the confidence to stimulate high morale within your team.
