This course is all about learning how to bring people around to your way of thinking, reducing resistance to new ideas and eliminating conflict. Delegates will learn how to build rapport easily by utilising appropriate communication styles and they will practice persuasion techniques for dealing with difficult people and situations.
The workshop would suit anyone who needs to build relationships within their organisation in order to get colleagues on side and for those in a sales or account management role who are dealing with potentially difficult customers or situations.
This course will help delegates develop powerful and compelling techniques to win people over. By attending you will gain the skills and qualities to be more persuasive, confident and to handle different people and situations more effectively by understanding the different communication styles, including your own and others.
